Shipping policy

1. Order Processing Time

All orders will be processed within 1–3 business days (excluding weekends, public holidays, and peak shopping seasons).

We conduct rigorous quality checks and packaging on each item before shipping to ensure your goods arrive in perfect condition. Orders placed on weekends or holidays will be processed starting the next business day.

2. Shipping and Shipping Information

We offer worldwide shipping services, reaching most countries and regions globally.

Standard Shipping: Estimated delivery time is 7–14 business days, depending on the destination country, local logistics efficiency, and customs clearance progress.

After your order is shipped, you will receive an automated email containing the package tracking number and logistics link, allowing you to track your package status in real time.

3. Shipping Fees

Free standard shipping is available for orders exceeding a specified threshold (subject to store promotions).

For orders below the free shipping threshold, the system will automatically calculate and charge a fixed standard shipping fee at checkout based on your delivery address and package weight.

Additional remote area surcharges may apply to remote areas, outlying islands, or special countries. We will notify you in advance of any such cases.

4. Customs Duties and Import Taxes

International orders may be subject to local customs duties, import taxes, or related handling fees levied by the destination country. These fees are the responsibility of the customer and are not included in our product price or shipping cost. We cannot pay any customs clearance fees for overseas orders.

5. Logistics Instructions and Special Reminders

Delays may occur due to severe weather, customs inspections, peak local logistics periods, or unforeseen emergencies. We will actively assist you in tracking and monitoring the logistics progress.

We are not responsible for any undeliverable packages due to incorrect recipient address, incorrect phone number, or failure to collect the package in a timely manner.

If your package is lost or severely damaged in transit, please contact our customer service team within 48 hours of the estimated delivery time, providing the tracking number and photos of the damage. We will offer a solution of reshipment or refund.

6. Important Notice During Peak Shopping Seasons

During major shopping festivals such as Black Friday, Christmas, and Easter, order processing and delivery times may experience slight delays due to a surge in order volume. Thank you for your patience and understanding; we will do our best to arrange shipment as quickly as possible.